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FAQs

Why is leather care so important?
Leather products are rather like our own skin. Over time weather conditions, sunlight and friction cause leather to dry, lose its oil content and wear. And so just as we apply skin care products to nourish and revitalize our skin, Leather Care products require periodic use for our leather items to regenerate and become re-nourished, as well as gain both protection and brightness. In fact, with regular use leather care products ensure that your leather retains the original appearance that caught your eye, and wallet, the day you bought it. All of this naturally means extending the life of your leather product.

Why should I choose Care & Cool over other brands?
We have been continuously developing our products and expanding our portfolio since 1976. Affirming our dedication to know-how and innovation, we have built on our experience to create traditions of our own in the international market. And despite their success to date, we are not limited to a single formula, preferring to keep pace with the times.
Being a company here for the long run, customer satisfaction is an absolute must. And of course, that’s only possible with customers who return to our products time and again simply because they trust in what they do. Meanwhile, our own confidence in the product range takes the form of a 100% money back guarantee.

Why should I choose Care & Cool Leather Cleaner?
In developing the Leather Cleaner, samples, which were taken from all competitor products available in the US market, were analyzed and compared. It was observed in testing that the cleaning power of Leather Cleaner was notably more effective than competitor products. The main reason is that the amount of active ingredient in the content of Care&Cool Leather Cleaner is greater than in the top-selling competitor products.
What’s more, Leather Cleaner penetrates into the pores of the leather and cleans any dust, soil and dirt lodged in them, also giving your items a more vivid look. Deep cleansing with Leather Cleaner (step 1) is a vital preliminary preparation to allow homogenized absorption of the conditioner (step 2) and preservative (step 3) by the leather. In other words, it affects the performance of steps 2 and 3.
In addition, the stratification on the surface of leather after using leather care products (conditioner, polisher, preserve, etc.) disrupts the leather’s ability to breath and causes fractures by forming layers. Leather Cleaner restores the breath-ability of the leather by cleansing these layers created by leather care products and also helps Leather Conditioner, Leather Preservative etc. which can be used afterwards, to penetrate into the pores better.
Leather Cleaner also protects the PH of the leather and prevents molds that can form on it.

What kind of leather types and products is Care & Cool Leather Cleaner suitable for?
It’s suitable for all leather types including sneakers, suede, nubuck, patent and faux leather.

Why should I have choose the Care & Cool Leather Conditioner?
Care & Cool Leather Conditioner has a completely natural ingredient. Our examination and comparison with equivalent products in the USA revealed that our Care & Cool Leather Conditioner product penetrates the pores of the leather homogeneously, thereby nourishing and revitalizing the leather more effectively. What’s more, while many products give leather an artificial brightness and sticky texture, Care & Cool Leather Conditioner gives it a natural appearance without a sticky texture.
Care & Cool Leather Conditioner protects your leather products against wear, drying and loss of elasticity.
Care & Cool Leather Conditioner is compatible with the PH of leather.

What kind of leathers and leather products is the Care & Cool Leather Conditioner suitable for?
Suitable for all leather types, except suede, nubuck, patent, and faux leather.

Why should I choose Care & Cool Leather Preservative?
While developing the Care & Cool Leather Preservative, samples taken from all equivalent products available in the US market were analyzed and compared. Our tests revealed that the waterproof feature of Care & Cool Leather Preservative was much more effective than that found in other competitor products. The main reason is the higher amount of active ingredient in the content of Care & Cool Leather Preservative than found in the top-selling competitor products. By penetrating into its pores Care & Cool Leather Preservative also enables leather to regain a vivid appearance, while restoring the oil and elasticity lost by dried-out and worn leather. In addition, the use of Care & Cool Leather Preservative makes your leather items more resilient to harsh weather conditions and harmful substances such as dust and dirt.

What kind of leathers and leather products is Care & Cool Leather Preservative suitable for?
It’s suitable for all leather types, except suede, nubuck, exotic leather (crocodile, etc.) and faux leather.

Why go for Care & Cool Suede and Nubuck Conditioner?
As a key part of our development process for Care & Cool Suede and Nubuck Conditioner we tested samples taken from all equivalent products available in the US market. Our analysis revealed that the water repellency of Care & Cool Suede and Nubuck Conditioner product was notably superior to other competitor products. This is because the amount of active ingredient in the content of Care & Cool Suede and Nubuck Conditioner is higher than that found in the top-selling competitor products. What’s more, Care & Cool Suede and Nubuck Conditioner allows these leather types to regain their vivid appearance. Meanwhile, it also restores the oil and elasticity lost by dried and worn leather as it penetrates into its pores. Suede and Nubuck Conditioner also ensures that leather is less victim to harsh weather conditions and harmful substances such as dust and dirt.
Thanks to its unique formula, unbalanced color distribution on suede and nubuck leather becomes more homogeneous, resulting in a more balanced appearance.

What kind of leathers and leather products is Care & Cool Suede and Nubuck Conditioner suitable for?
Suitable only for Suede and Nubuck leather types.

Where can I buy Care & Cool Products?
Currently we’re available exclusively on Amazon US, but ordering via our website will shortly be an option.

Do you offer promotions or discounts?
Our newsletter is the best way to become informed about promotions. You can join our newsletter mailing list from the Care & Cool main page.

What is your policy if the order is damaged or the product is not satisfactory?
We are confident that for all leather types, there’s no better choice on the market than Care & Cool Leather Products. In fact, we provide you a 100% guarantee of satisfaction, or your money back. We’ve invested decades into making that promise.

Will Care & Cool Leather Preservative or Conditioner darken leather?
Natural leather fades over time because of wear and tear. This is normal. Using Care & Cool Leather Preservative or Conditioner will protect, nourish and revitalize your leather article to release its original charm and character and help re-gain its vividness.
Some darkening can occur. This depends on numerous factors such as 1. how much of the product is applied, 2. the color of the leather article and 3. the type of article. That's why we recommend that you test the product on a small area to start with.
That being said, darkening is temporary because your leather article will fade over time in any case. And when that happens you simply re-apply Care & Cool Leather Preservative or Conditioner.

How can I be sure that Care & Cool Products will not damage my leather?
With this issue we always prefer to be on the safe side, and so should you. Each item of leather has its own texture, finish and characteristic. That’s just part of its essential charm. The nourishing ingredients in the content of Care & Cool Leather Conditioner and Preservative may cause some darkening. And this is why we recommend spot-testing on a small area before thorough application to avoid unwanted results.
Please note that any good quality leather conditioner available on the market may change the color of naturally tanned leather to a greater or lesser extent, because it penetrates into the pores so as to preserve the original vividness and brightness of the leather.

Will Care & Cool Leather Preservative completely waterproof my leather?
With its active ingredient and unique formula, it provides much more effective protection against water (waterproofs leather), harsh weather and environmental conditions, compared to the top-selling competitor. In reality, however, by its very nature no leather item is ever fully waterproof.

Can I become a retailer for Care & Cool Products?
We are always keen to expand our retail network worldwide. You can get in touch with us by e-mail at: hello@careandcool.com

How often should I apply Care & Cool leather care products?
We recommend cleaning and conditioning your leather every two or three months, although depending on the amount of use your leather gets it may fade faster over time and therefore require a more frequent product application. But you can rest assured that more frequent use of our products is totally leather friendly and will definitely not harm your beloved items.
Where the leather products are used on a regular basis, they preserve the original appearance of your leather items that caught your eye on the day you bought them, and by extension, you’ll extend their satisfying life.

What are the benefits of the cloth included with Care & Cool Leather Cleaner and Conditioner?
The cloth, making use of leading-edge nanotechnology, is provided free of charge with Care & Cool Leather Cleaner and Conditioner. It is a higher-grade cloth than the promotional alternatives offered by our competitors. The notable characteristics of our cloth are that it leaves no residue in the cleaning process, has 400% absorption power, does not tear, and can be machine-washed repeatedly at up to +90 degrees. (194 Fahrenheit).

What is the shelf life of Care & Cool Leather products?
Care & Cool Leather products can last many, many years, so there’s no need to worry about an expiry date.

Do your products have Safety Data Sheets?
All of our products have MSDS documentation.

Are your products sticky?
Unlike other products on the market Care & Cool products work quickly and effectively for a durable finish, but without leaving a sticky surface. This allows ready use of your treated leather items without risk to other objects that come into contact.

Do you have a Guideline?
Yes, a guideline is included in each Care & Cool product package.